I write this post on a Saturday morning while waiting for the wooden flooring installation guys from Pergo to turn up. It is 12:53 p.m. They were supposed to commence work at 11:00 a.m. as communicated and agreed upon. But, we will get to that later.
In this post, I will talk about our experience in getting a laminated wooden flooring. Specifically, I will discuss the vendors, their engagement level, the brands available and the overall experience.
Here is a brief of our requirement for the wooden flooring project:
Space: Kids bed room
Area: 188 sq. ft
Type of wooden flooring: Laminated either AC3 or AC4.
Brand: We were not fixated on any brand such as Square Foot, Pergo so long we liked the colors.
We met with Mobel, Home Town, Pergo, and Square Foot.
- The level of engagement was mediocre in Mobel and the choices limited.
- Home Town had seven choices, and the level of engagement after a it of prodding was better.
- We saw Square Foot in a tile showroom. The choices in Square Foot were good, but again when you are a tile dealer dealing in wooden flooring, the interest level is only so much.
Of the lot, we liked Pergo and Square Foot and decided to go with Pergo. Their show room is in Koramangla.
COSTING: HOW MUCH DOES LAMINATED WOODEN FLOORING COST?
Their AC 3 range started from Rs. 130 per sq.ft and the AC 4 range started from Rs. 150 per sq. ft. I liked one particular color in the AC 3 range, but they did not have a larger plank to show how it looked. There was a lot of difference between the pictures and the real ones in terms of color. So I did not want to take a chance until I saw one and decided to go with the one in AC 4 that we saw and liked. It is the one used for flooring in their Koramangla showroom (Amber Oak).
Most vendors typically charge Rs.10 per sq ft. towards installation if the area is less than 200 sq. ft. Pergo told us inclusive of installation, VAT it would be Rs. 150 per sq. ft. You’ll know how the frill cost gets added upon in the next section.
The real cost:
The costing for wooden flooring is not on the per sq.qft basis in reality, but on the number of boxes required for the area. Each plank on display has the area each box it covers written outside. So if the area is such that you will be using only one plank from a box, you will still have to buy the entire box.
They charged Rs. 3,000 towards transportation initially which we found ridiculous. It seemed more like compensating for not having installation charges. It was reduced after multiple conversations. My thought on this is any customer will be willing to accept the charges if it is justified under the right category. If it costs for installation, then please say no and do not classify it as transportation. It was just another marketing gimmick. The installation charges are applicable for the accessories.
11 boxes : 21,166.44
T-Profile, Skirting, Reducer and Beading: Rs. 4863
Total cost including transportation, service charge, installation charges at Rs.122 per sq.ft: Rs.33,819
Many vendors require you to pay 50% before sending a person for measurement. Pergo sent someone to take the measurement before giving an estimate of how much it would cost. We did not have to pay anything. But, before installation, we had to pay 100%. The material was delivered to the site last evening.
Overall experience: good except excessive delay in installation.
Costing: should be more transparent.
Customer engagement: bad
Timeline promised for installation: not met
Time taken to install: they did not show up until 2:30 p.m.
Will update the post on Saturday with pictures after installation. Everyone deserves a second chance, so I’m keeping an open mind about this and hoping it will turn out to be an awesome experience with Pergo. Stay tuned!
They ran short of material and took one more week to complete. Here are the pictures of the flooring.